In the First Quarter of 2023, Allianz Life Will Pay Out IDR 1 Trillion in Life and Health Insurance Claims

 

PT Asuransi Allianz Life Indonesia (Allianz Life Indonesia) has paid out IDR 1 trillion in life and health insurance claims as of the first quarter of 2023. The payment of claims to customers for the risk of cancer and stroke is still the main contributor to the critical illness category.

Bianto Surodjo, Business Director of Allianz Life Indonesia, stated that the organization is dedicated to achieving its goal of safeguarding more Indonesians. The moment of truth for consumers is when claims are paid, and Allianz Life Indonesia is there to support them while they face difficult times due to their medical issues.

"We always make sure to provide customers' rights by paying legitimate claimsand in accordance with the applicable policy provisions and owned by the customer," stated Bianto in a press statement, quoted Thursday (18/5/2023).

The company's dedication is demonstrated by its payment of IDR 1 trillion in total claims for 70 000 claim cases in the first quarter of 2023. This claim includes traditional and sharia products for life and health insurance protection.

The danger of cancer and stroke were noted as the two serious ailments that clients reported experiencing the most during the January–March 2023 timeframe. Following this were claims for various critical illness risks, including kidney failure, coronary heart disease, and first heart attack.

The two serious ailments that were most frequently reported by consumers in 2022 were stroke and cancer threats. The hazards of angioplasty and other invasive therapies for coronary heart disease, other significant coronary heart disease, and first heart attack are then brought up by patient complaints.

In the meantime, Allianz Life Indonesia reported that during 2022, payments for life and health insurance claims totaled IDR 4.3 trillion. More than 310 thousand claim cases included payments from traditional and sharia products.

Having life and health insurance is one way to prepare for any financial difficulties brought on by any future health risks. In accordance with the terms of the policy agreement, clients can easily receive health insurance coverage, according to Himawan Purnama, Chief Product Officer of Allianz Life Indonesia.

Customers have the option of submitting health claims online, for example through the eazy connect application, so that they can receive care at a variety of hospitals, according to Himawan's list of partner hospitals throughout Indonesia.

However, he emphasized that in order to get insurance, clients must first comprehend the advantages of the policies that best meet their needs. In order to receive protection insurance in accordance with their own requirements, customers are also encouraged to complete a Life Insurance Request Letter (SPAJ) in an open and sincere manner.For

Himawan mentioned this as the rationale why Allianz Life Indonesia constantly educates clients before they choose to purchase insurance.Customers must be aware of a number of factors to get the most out of their insurance coverage and to prevent having their claims denied.

To ensure that the policy remains active, clients must first make prompt premium payments. Second, the SPAJ form needs to be filled out completely and honestly. However, if SPAJ is completed dishonestly and transparently and this is later discovered, the insurance provider may reject the submitted claim because the customer's condition does not fall under the policy's protection terms.

Third, buyers need to carefully read the policy's exceptions, including the waiting time, survival period, and other restrictions. Fourth, finish the necessary paperwork. Fifth, don't play with people's health. Sixth, submit a refund claim to avoid exceeding the deadline for submitting a claim. These things also have the potential to result in insurance companies rejecting submitted claims.

"By respecting corporate ethics and abiding by the values of greatest good faith (good faith), Allianz Indonesia is devoted to providing the best insurance solutions, services, and experiences to all consumers. As a participant in the life insurance and health insurance sectors, Allianz Indonesia consistently follows business values and ethics and complies with different rules from the Financial Services Authority (OJK) and other pertinent regulators, according to Himawan.