Life Insurance Claims That Are Challenging? Industry Players Say This

 

 

There was a commotion a few days ago regarding customers having trouble filing claims at an insurance firm. Here are some insurance firms' attempts to foster trust in the public, given that the problem of challenging claims is still frequently discussed.

For instance, PT Asuransi BRI Life (BRI Life) strives to boost client confidence by making claims simple.

To achieve this, BRI Life's Main Director Iwan Pasila explained that for a portfolio that is primarily digital, notably micro-insurance, BRI Life has made sure that the claims process is straightforward so that businesses may pay micro-insurance claims, on average, within 3 working days.

Iwan said to Kontan on Monday, March 4, "For claims that require a longer process, BRI Life seeks a Service Level Agreement (SLA) for claims with a time of around 7-14 days."

In order to make services at BRI Life more effective and efficient while keeping paying attention to the accuracy of claim payouts to the entitled parties, he claimed that progress was continuously promoted.

Iwan continued by saying that this was consistent with the ambitions of BRI shareholders to advance financial inclusion and alter public perceptions of insurance, which has until far been perceived as being simple to collect premiums but extremely challenging to pay claims.

In the meantime, BRI Life reported that the business had 22 million policyholders as of the end of December 2022, asserting that this figure had significantly increased from 2021.

While this is going on, PT Perta Life Insurance (PertaLife) intends to improve public trust by educating people and raising insurance product literacy so that it can offer potential consumers products that are suitable for their needs.

Customers can submit claims quickly in compliance with the relevant SLA, according to Ratih Triutami Wijayanti, Head of Corporate Communication at PertLife. According to the SLA, claims must be completed within 14 working days from the time PertaLife receives the complete and accurate documentation until the customer has access to the claim money.

Speaking of policyholders, Ratih stated that annuity products, which are selling well through corporate and agency distribution channels, accounted for the majority of the company's rise in policyholders between 2022 and 2026.

Protection goods including term life and personal accident that were marketed through digital marketing channels also had a role in the company's portfolio expansion.

Not to be overlooked is PT Asuransi Jiwa IFG (IFG Life), which has created a number of infrastructures to deliver services, from buying goods that may be customized to customer demands to streamlining the claims process.